Delivery & Return
Delivery Options Overview
LuxyHood was founded with a vision to offer discerning individuals a platform where they can discover meticulously crafted items that embody both style and substance. From luxurious home décor to exquisite fashion accessories, we strive to provide our customers with a carefully curated selection that exudes elegance and sophistication.
We take pride in partnering with artisans and designers who share our commitment to excellence. Each product featured on LuxyHood is handpicked for its superior craftsmanship, attention to detail, and timeless appeal. We believe that true luxury lies in the artistry and craftsmanship behind each piece, and we aim to showcase the finest examples of craftsmanship from around the world.
Return & Exchange Policy
Delivery Information
1. Shipping Methods: We offer various shipping methods to accommodate your needs. The available options and associated delivery times will be displayed during the checkout process.
2. Order Processing Time: Orders are typically processed and shipped within 5-7 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
3. Shipping Costs: Shipping costs are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.
4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
5. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Return & Exchange Policy
1. 3-Day Return Policy: If you are not completely satisfied with your purchase, you may return the item(s) within 3 days of delivery for a full refund or exchange.
2. Eligibility: To be eligible for a return or exchange, the item(s) must be unused, in their original condition, and in the original packaging. Items that have been worn, washed, or altered will not be accepted for return or exchange.
3. Return Process: To initiate a return or exchange, please contact our customer support team at support@luxyhood.com with your order number and reason for return. Our team will provide you with further instructions on how to proceed.
4. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item(s).
5. Refunds & Exchanges: Once your return is received and inspected, we will process your refund or exchange within [insert processing time] business days. Refunds will be issued to the original form of payment used for the purchase.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Delivery times vary depending on your location and the shipping method chosen during checkout. Typically, orders are processed and shipped within 1-7 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Yes, we offer international shipping to selected countries. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Shipping options and costs will be displayed during the checkout process.
We have a 3-day return policy for items purchased on Luxyhood.com. If you’re not satisfied with your purchase, you can return the item(s) within 3 days of delivery for a full refund or exchange. The item(s) must be unused, in their original condition, and with the original packaging. Please contact our customer support team for assistance with the return process.
Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective product. We recommend using a trackable shipping method for returns. Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days.
If you receive a damaged or defective item, please contact our customer support team immediately. Provide photos of the damaged or defective product, and we’ll work with you to resolve the issue promptly. Your satisfaction is important to us, and we’ll do our best to ensure you’re happy with your purchase.
